These terms cover the AI interview practice sessions sold by The Changekey Partnership: the Practice Session, the Interview Ready Pack, the Pack upgrade and the Loyalty Practice Session. They apply from the moment you buy. Please read them before you pay.
The Changekey Partnership (a partnership, so a trading name and not a limited company), 1A Private Road, Sherwood, Nottingham, NG5 4DD. Phone 0115 784 8013. Email info@changekey.co.uk. For questions about your purchase or to cancel, write to interviews@changekey.co.uk.
Each product is a service. You buy an AI interview practice session, complete the interview, and we create a written report just for you from your answers. Nothing is sold as a download. The report is practice feedback and advice. It is not a guarantee of a job offer or a prediction of the outcome of any real interview.
| Product | What it includes | Price |
|---|---|---|
| Practice Session | One AI interview practice session with a written report | £24 |
| Interview Ready Pack | Three AI interview practice sessions, each with a written report. The Interview Ready Pack is a single service consisting of three interview-practice sessions and their associated reports. | £59 |
| Pack upgrade | Two more sessions, each with a written report, added to a Practice Session you have already bought, so you have the three sessions of the Pack. The upgrade is a separate purchase from your original session. | £35 |
| Loyalty Practice Session | One AI interview practice session with a written report, at the pack-finisher price | £18 |
The price shown is the price you pay.
After you pay, we email you an access code. Your access code is valid for 90 days from purchase. All Pack sessions must be taken within that period. Any unused sessions expire after 90 days and are not refundable.
A session counts once it has run for at least two minutes and your report has been produced. If it ends sooner, or a technical fault stops your report, your session is restored.
You have the right to cancel within 14 days of purchase. If you ask us to make your sessions available immediately and cancel within those 14 days, you will pay only for sessions already provided and we will refund the remainder.
When you pay, you ask for your session or sessions to be available to start straight away, and you agree that your right to cancel ends once the service has been fully provided.
When is the service fully provided? A session is provided when your interview has been completed and your report has been sent to you. The service is fully provided when that has happened for the whole of what you bought (for the Pack, all three sessions; for the upgrade, both of the two added sessions).
| Where you are | What happens if you cancel within 14 days |
|---|---|
| No session has been provided | Full refund |
| One or more sessions have been provided | You pay only for the sessions already provided, in proportion to the price, and we refund the rest |
| The whole service has been provided | Your right to cancel has ended |
What each session is worth if you cancel part-way through:
| Product | Amount for each session provided |
|---|---|
| Practice Session | £24 (one session) |
| Interview Ready Pack | £19.67 for each session (£59 divided by three, to the nearest penny) |
| Pack upgrade | £17.50 for each added session (£35 divided by two) |
| Loyalty Practice Session | £18 (one session) |
For example, if you buy the Pack, complete your first session and cancel on day 10, you pay £19.67 for that session and we refund £39.33.
The Pack upgrade is a separate purchase from your original session and has its own 14-day cancellation period.
How to cancel. Reply to your confirmation email, or write to The Changekey Partnership, 1A Private Road, Sherwood, Nottingham, NG5 4DD, or email interviews@changekey.co.uk.
Refunds will be made within 14 days of receiving your cancellation request and will be paid to the original payment method used for the purchase.
After the 14-day cancellation period has ended, the purchase becomes non-refundable except where we are unable to provide the service, a technical fault prevents delivery of the service, or we are otherwise required to provide a refund under applicable law.
If a technical problem affects your session or report, tell us at interviews@changekey.co.uk and we will put it right. We will restore your session or refund it.
Your session recording, transcript and report are handled as set out in our privacy statement and cookie notice. Payment details are held by Stripe; we do not see your card number.
Please write to interviews@changekey.co.uk and we will reply as soon as we can.
